"You’d need to contact them to find out."

I inquired about the availability of a specific product at a company that was listed as a distributor and initially I was told "we are retailers not suppliers/distributors".

After I pointed out they are listed as a distributor the answer was that the information was wrong and their sister company should have been listed.

Then, after an additional message I was advised to contact them directly.

I would have expected the contact person to do this, at least forward my message, after all it is their sister company :) but anyway.