Monday, March 27, 2017
BC Ferries Self Serve Ticketing
The ticketing machine prints 2 pieces of paper: the receipt and the ticket itself in this order.
There is a second delay or maybe a fraction of it when the ticket gets printed so some passengers who take the ferry for the first time just pick up the receipt not knowing the ticket is going to come out after and it is the ticket not the receipt that is going to be asked for when boarding.
Solution: just print out the ticket (ask on the screen if a receipt is needed).
Result: less confusion and paper/ink saved.
It is easy to notice things but more difficult to change them. Anyway I had to bring it up, who knows, they might change the system or perhaps there are very good reasons the machine operates as it is now.
www.bcferries.com/contact_us has an online feedback form so I had filled it out and submitted the form.
I would have expected to receive an automated email acknowledging my suggestion has been received, but there was none, perhaps I should submit another feedback :).