It seemed very "courageous" for BMO to state they'll respond within 2 business days. And they didn't. However, I'd expected to get an automated reply along the line: "Due to the high volume ... ". But I didn't get this either, so I suggested BMO implement an automated reply.
And they thanked me for the feedback. I was very surprised BMO (one of the big 5 Canadian banks) doesn't already have this system.
I would also like to thank you for your feedback on receiving an automated message when there is a delay in response time, and also apologize for the delay. Your feedback will definitely be provided to senior management for consideration.
Let's see what the senior management will decide :). I should follow up with them next year.
No comments:
Post a Comment